Privacy Policy
Holmeswood Ltd is committed to complying with its legal obligations under the General Data Protection Regulation 2018 (“GDPR”) and to the Data Protection Act 2018 for the protection of the rights and freedoms of individuals whose personal data Holmeswood obtains or generates as part of its business operations.
This policy describes how and why we collect, store and use personal data and provides information about individuals’ rights. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
In this policy “we”, “us” and “our” means Holmeswood Property Services/ Holmeswood Ltd company responsible for any personal information collected about you.
What personal data do we collect and process?
In order for us to operate our business we need to collect personal data from those who access our websites or premises, obtain products or services from us, provide products or services to us, are engaged by us or who we otherwise have dealings with in the course of our day to day activities.
We are committed to ensuring that the personal data we collect and use is appropriate for this purpose and does not constitute an invasion of an individual’s privacy. This section sets out further details of the types of personal data we collect in different circumstances and how we use it.
Visiting our Website.
Your personal data including your name, email address, telephone number and other contact information will be collected if you visit our websites, register to use the website (where registration is required), if you post material on our website, subscribe to one of our services, or request further services. We may also ask you for information when you have reported a problem with a website.
On occasion we may request that you complete surveys to enable us to gain information specifically for research purposes. However, you are not obliged to respond to them.
We may collect details of your visits to our websites including traffic data, location data, weblogs and other communication data as well as details of the resources that you access. We sometimes collect information about your computer including, where available, your IP address, operating system and browser type for the purpose of system administration and to report aggregate information to our advertisers.
The information we hold about you is used in the following ways:
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To ensure that content from our websites is presented in the most effective manner for you and for your computer.
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To provide you with information, products or services that you request from us.
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To carry out our obligations arising from any contracts entered between you and us.
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To allow you to participate in interactive features of our service, when you choose to do so.
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To notify you about changes to our service.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. A copy of our Cookie Policy can be found here.
In addition, if you have signed up to attend one of our events, access publications or receive our marketing materials we may use your information as set out in the Business Contacts section below. If you do not want us to use your data in this way contact us at info@holmeswoodltd.co.uk.
Customers, Clients & Individuals
We collect personal data from our customers and related individuals where necessary to provide our services or where an individual has otherwise consented to its collection.
We may use the personal data collected for the purposes of:
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Providing our products and services to you or the organisation you represent;
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Operating back office and administration services connected with the provision of our products and services;
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Managing our customer relationships including providing you with information on events and access to publications;
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Enabling our transactional finance partners.
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We may collect personal data including your name, email addresses, telephone numbers and other business contact information for the purposes of receiving services or quotations, managing relationships, providing services to our customers and operating our business.
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We may use and disclose the information we collect in such manner as necessary to enable us to carry out our business and to receive the services being provided. This includes the use of personal information in connection with billing, invoicing, payment and legal enforcement.
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Basic personal data will be used by our transactional finance partners.
Your rights as a data subject
As a data subject you have certain rights which you may exercise if we are in possession of, or are processing, your personal data. Specifically:
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Right of access – you have the right to request a copy of the information that we hold about you.
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Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
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Right to be forgotten – you have a right, in certain circumstances, to ask for the data we hold about you to be erased from our records.
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Right to restriction of processing – where certain conditions apply you have a right to restrict the processing of your personal data.
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Right of portability – you have the right to have the data we hold about you transferred to another organisation.
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Right to object – you have the right to object to certain types of processing such as direct marketing.
To exercise these rights please contact us using the contact details set out in the Contact Information section below. In the event that Holmeswood Ltd refuses your request under rights of access, we will provide you with the reason why. You have the right to complain as outlined in the Complaints section below.
On what basis do we process personal data?
We will only process personal data where we have a lawful basis on which to do so. The lawful basis on which data is processed will depend on the nature of the information collected and the purposes for which it is used by us but will be one or more of following:
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Consent: you have provided your consent for us to process their personal data for a specific purpose.
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Contract: the processing is necessary for a contract you have with us or because you have asked us to take specific steps before entering into a contract.
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Legal obligation: the processing is necessary for us to comply with our legal obligations.
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Vital interests: the processing is necessary to protect someone’s life.
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Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party.